BAodn Cancellation and Refund Policy

As part of BAodn's services, a variety of events are provided to serve the OD, business, and education communities. Usually such events are provided for a fee. From time to time perspective attendees find that their plans change and they need to cancel their registration and seek a refund. In an effort to keep such a process easy to understand and simple to administer, and recognizing that most registration is paid for with either a check or a Credit Card transaction, resulting in fees charged to and not refundable to Baodn, our refund policy must be set forth for all to understand. Such fees make it necessary for BAodn, as a not-for-profit, to charge a ten (10) percent fee to cover our base costs. Therefore the following has been established:

• Should you need to cancel, your request must be made via e-mail to office@baodn.org, before or by the cancellation deadline of the event for which you want a refund.
• Cancellation deadlines are seven (7) days prior to regular events, and fourteen (14) days prior to Best in The West.
• If you do place your request for refund before or by the cancellation deadline, you will receive a full refund, minus the above mentioned fee of 10 percent.


• If you cancel after the cancellation deadline has passed, or if you do not attend, you will receive no refund. However, you may send someone in your place. To do so, you must submit an e-mail request to office@baodn.org, including your name and the name of the person who will be attending in your place.
• Refunds will be made within two weeks, by a credit to your credit card account, or by check, depending on how the payment was originally made.  

Questions regarding this cancellation/refund policy may be submitted via e-mail to office@baodn.org